Refund policy

RETURN & EXCHANGE POLICY

We want you to feel confident in your purchase.

Returns

Due to the nature of our products, we are unable to accept returns on opened items.If your item is unused, unopened, and in its original condition, we accept returns within 7 days of delivery.

To request a return, please contact us at: hibiwellness@gmail.com

Please note:

• Return shipping costs are the responsibility of the customer

• Original shipping fees are non-refundable

• Refunds will be issued once the item is received and inspected

Exchanges

We only offer exchanges for items that arrive damaged or incorrect.

If you receive a damaged or incorrect item, please contact us within 7 days of delivery with your order number and a photo of the item.

We will arrange a replacement at no additional cost.

Additional Support

If you have any issues with your order, please don’t hesitate to reach out.
 We’re always happy to help and will do our best to make it right.